Learning on Phub Leadership Congress

Yesterday June 13, 2011 at Roofdeck of JELP Business Solutions Center in 409 Shaw Blvd., Mandaluyong City. I was able to attend the 1st Pacific Hub Leadership Congress in which we heard again message from our CEO Beaver Lopez. Phub Mancom Team Mylene, Isay, Tom, Ces, Pam and a lot More (Brilliant Idea to Make this Happen) and Guest Speakers Emily Abrera and Chot Reyes. Its good to check and balance our self from time to time.  On how effective we our in the team and the whole organization. Even greats coaches like Coach Chot Reyes experienced the darkest days of his life at the Peak of his career.

Call Center Proven Telemarketing Secrets

I spent 4 years of research on how do reps survive and exceed their quota and getting commission the way they think and do. Because, i as a former rep experience itself so its time to reveal the secrets.

Some reps succeed in call center outbound sale not because they are smart reps or very fluent in English. They succeed because they deliver result, numbers, good performance and they have a great value to a company. Also they have resistance and persistence to make a quality good sale among irate customers. They please these customers, Also they are an intelligent followers. They read a lot of business book and magazines listen to top sellers advice and recordings and do extra mile.

In telemarketing sale i can say their is no place for amateur, because if you are trying to be mediocre the tendency is you don't hit your goal. You stuck to poverty and you don't get luxury, better quality of living and class in life. You loose your job or you ended up as an ordinary rep. Some reps became a supervisor in 1 year and some reps became a manager in 2 years, reps became a call center director in 5 years (I've witness the growth of this people from humbly beginning). While most of the reps remain a middle performer rep for 5 years or more. My advice is that you do the habit of doing more than what you are paid for.

So here's the company example of value compensation i work for when i reach the maximum level and promoted from trainee to supervisor 2 years ago.

Outbound US Sales
Trainee – 10k
Salary Level 1 @ 14k Salary Level is The Change of Philosophy
Salary Level 2 @ 16k Salary Level is The Change of Mindset & Habit
Salary Level 3 @ 18k Numbers is the name of the GAME
Salary Level 4 @ 20k, 22k, 24k Give more value and concentrate on what you can offer
Salary Level 5 @ 26k Value helps dying corporations, educate and feeds hungry family
Salary Level 6 @ 28k Value of Labor Creates opportunity for man to create a living.

I do know to other company its like this way. The higher value you give the better compensation plan you get.

See this wonderful quotes and apply it to whatever selling you are part of.

Jim Rohn: Great Sales Quotes
You don't get paid for the hour. You get paid for the value you bring to the hour.

I'm very saddened my mentor Jim Rohn Passed away last year.
Well his words is so powerful, well some reps get extra 80, 000 pesos every 15 days aside from their basic pay, spiff, perks and incentives. If you don't agree with me ask Verizon www.Superpages.com former reps. More 600 reps here in the Philippines. (We know who they are) Some people not! Why not? They don't understand and apply the secret.

So you know the difference between TOP, MID and LOW performers.
Top Sellers are Sharp Negotiator, Problem Solver, And Creative Artistic Natural Leader.
Constantly improve the process and concentrate on the solution.
Be an Asset not a liability
Maximize potential with a cooperative alliance with Coach, QA and Mgmt Team
Maintain and exceed numbers (“I was best today more than yesterday”)

How Many Calls? More Calls more Study and Master the Details Team Jayson!
If you are getting 1 sale every 150 calls you want to make 2? Make it 300 or make it 100 and do a lot of research possible you can make 5 sales.

Les Brown: Great Sales Quotes
You gotta be hungry! (A very good sample of working hard)
This famous speaker attracts a lot of thousands audience watching him to NYSE

As long as your going to be thinking anyway, think big.
Donald Trump (Applicable To All Sales Team) See my Post on Donald Trump Review
See my Previous blogs www.jaysonbiadog.blogspot.com

Whether it's Google or Apple or free software, we've got some fantastic competitors and it keeps us on our toes.
Bill Gates (Applicable To Everyday Call for and any sales organization)

The Internet is becoming the town square for the global village of tomorrow.
Bill Gates (Applicable To Everyday Call for Zipweb.com)

Life is not fair; get used to it.
Bill Gates (Pull out of Campaign)
Life in call center is not that easy, you really need to build network and develop people.
Bill Gates succeed by people development.

Your most unhappy customers are your greatest source of learning.
Bill Gates (Applicable To Everyday Call for Zipweb.com)
Some reps doesn't please their customer or lied to them, well that's 1 part why call center failed and closed.

Microsoft is not about greed. It's about innovation and fairness.
Bill Gates (Applicable To Everyday Call for Outbound Sales or IT Professionals)

I've missed more than 9000 shots in my career. I've lost almost 300 games. 26 times, I've been trusted to take the game winning shot and missed. I've failed over and over and over again in my life. And that is why I succeed.  Michael Jordan (We Missed a lot of Calls, NI, VM, NI Hung Ups that’s why we became top sellers)

Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan (Synergy Team Jayson)

Joe Paterno: Great Sales Quotes
You have to perform at a consistently higher level than others. That's the mark of a true professional.
Winning is constant for me and its a habit so welcome to the winner's place.

Arnold H. Glasgow : Inspirational Sales Quotes
Success isn't a result of spontaneous combustion. You must set yourself on fire.
(You must have a burning desire, like i'll succeed in what i'm doing or i'll perish)
It's like a life of a warrior or a soldier we'll win the battle or well die.

Conrad Hilton: Inspirational Sales Quotes
Success seems to be connected with action. Successful people keep moving. They make mistakes, but they don't quit.
A quitter never wins and a winner never quits.
So don't quit when you encounter rejections or objections.
For outbound its the beginning of true wisdom then you understand on how to close this smart American owners and professionals by a simple you.

Joe Paterno: Inspirational Sales Quotes (Quality Sales)
Success without honor is an unseasoned dish; it will satisfy your hunger, but it won't taste good.
Don't scam, mislead or fool your customer!!!Be honest on what you are selling and explain well the benefits.

So many quotes to say, but still the end of the day its the result doesn't lie.
So call center people lets help each other, develop the process and succeed in our industry.

Winner's Place Philosophy & Review on Trump Book and Apprentice

Winner's Place Philosophy & Review on Trump Book and Apprentice


Think like a Champion Book is my one of my favorite book ever since Ive collected a lot of Donald Trump Books  way back 2006.

I have also a complete 7 DVD copy of the Apprentice including the latest 7 celebrity edition. I survive and succeed in sales/telemarketing as an outbound agent because of this inspiration self help movie/book.

 
Donald Trump: Thought on Entrepreneurs

The rebuttals is stupendous and rapport were so tremendous that feels so good. To deal and compete easily with the smart and tough people inside and outside the office as a whole better person.



I like the way Trump said when i say it, i do it. (He's Talking about false  Business Gurus, Advisers) Because theirs a lot of people try to confuse you in today's world. Sometimes formula and business advice you can be skeptical of. And try to scam or fool you with your hard earn money. Its like your going to fortune teller and they said you bet this number you'll e rich. Or they said marry this person/foreigner and you'll find prosperity.
Then it came to my mind why you do it your self first?

Now i realize the doer from talker and whom to really trust for. Very practical, proven and reasonable.
So people lets be responsible and not be fool by other people. Reality and logic of the system provoke easily by us our perception. Our common since is so practical and deal with the real world economy. I dedicated this review to my fellow country men and for us Filipinos to be globally competitive and productive. Whatever talent and skills we may have. That British, Japanese, Germans, Europeans, Chinese or Americans we compete and deal with them easily/nicely without intimidation. I think with this thinking we can produce more inventions, More World Talents, Skilled Professionals and Olympic Champions. Moving forward to first world country which is doable.

This is the guiding philosophy of a proven and true winner. Let's all be productive and be a top seller, Be a problem solver, be a sharp negotiator. Which I've always advice to my family, friends, to my outbound reps and colleges. So result is the name of the game. Gain more talent, read and apply more books, sharpen and widen your horizons and sky is the limit. When somebody or unfair people/system put you down take it as a challenge part of growing and grow in the other side. We win, we do good to our business, we win our career our family will be happy. So apply and don't get fired by your competitor's welcome to the winner's place.

Sales Qoutes and Fuel

(Team Jayson Quote for Delivering Effective Snappy Rebuttals, Eloquent Presentation & Painting the Picture, Closing Directly, Fast Navigating and Giving Price Smoothly)

"Don’t wish it were easier, wish you were better" Jim Rohn
“Timid salesmen have skinny kids” Zig Ziglar
“We miss 100 percent of the sales we don’t ask for” Zig Ziglar
“Always render more and better service than is expected of you, no matter what your task may be” Og Mandino
“If a man can build a better book, preach a better sermon, or make a better mousetrap than his neighbor, though he builds his house in the woods, the world will make a beaten path to his door.” Ralph Waldo Emerson
“Without passion, you don’t have energy, without energy you have nothing” Donald Trump
Lou Holtz: Famous Sales QuotesShow me someone who has done something worthwhile, and I'll show you someone who has overcome adversity.
(Team Jayson Quote for Getting Bigger Deals, Closing Metro, Nationwide and Contracts Package)
“As long as you’re going to be thinking anyway, think big.” Donald Trump
“If you’re thinking a star, Think five star” Jayson Biadog
“If you’re looking for class, Look for 1st class” Jayson Biadog
“18k, 24k, 30k, 50k, six digit that’s not your salary, that is what your capable of. ” Jayson Biadog

Quality Sale: Team Jayson Goal 100% Validation Rate
Bob Moawad: Famous Sales QuotesQuality begins on the inside... and then works its way out.
Unknown Author: Famous Sales QuotesQuality will be prized as a precious possession.
Oprah Winfrey: Famous Sales QuotesReal integrity is doing the right thing, knowing that nobody's going to know whether you did it or not.

Why Team Jayson should go OT & Saturday Calling?
Dr. Martin Luther King Jr.: Hard Work QuotesAll labor that uplifts humanity has dignity and importance and should be undertaken with painstaking excellence.
Liane Cordes: Hard Work QuotesContinuous effort - not strength or intelligence - is the key to unlocking our potential.

TEAM Effort – Team Jayson
“Talent wins games, but teamwork and intelligence wins championships.” Michael Jordan
"Coming together is a beginning.Keeping together is progress.Working together is success. "
~ Henry Ford

"No member of a crew is praised for the rugged individuality of his rowing."
~ Ralph Waldo Emerson

"None of us is as smart as all of us. "
~ Ken Blanchard

"Sticks in a bundle are unbreakable. "
~ Kenyan Proverb

Call Center Ex. Power Statements

Team Jayson Power Statements

*We are so confident that this will work for you we are going to guarantee you an average of at least 25 clicks per month from potential clients or else we will optimize your listing at no cost until it does.
*We power about 600 prominent internet sites yellow page service. It directs traffic to our site so even if people are not familiar yet with SP.com, anytime they use any of those affiliate sites, they may not be aware of it but they’re already using SP.com.
*8-10 who uses superpages.com contacts the biz, 7-10 who contact the biz.
*ROI of $55 in every dollar you invest in SP.com
*Based on McGraw hill Study, those maintain or increase their advertising. During a recession period, saw a growth of an average sale of 256%.
* We will extend your reach or search coverage for your business since will be installing priority placement of your business listing, your exposure will not going to be limited to your home town, but your ad can target as wide as the entire area where you are doing business... With a wider coverage, we will going to redirect these potential customers to your business by showing your business information in front of your customers....It's like giving them an impression that you can serve them conveniently even you are not from their town, in other words we make sure your listing will be shown also in the result pages when they need your business... That is because when they type in their local city, your listing will still be prioritized instead of your competitors in their local city who are listed on the basic listing; just like your advertisement in your home town...county.Metro...State..Even major cities in the US.
And as we value your business, your satisfaction is very important to us, this program let you see how this will gonna increase more exposure for your business and most likely increase more sales and revenue to your business coz we make it easy to spot the good guys, so instead of simply giving you only one business category, we will gonna give you five different categories to be more specific in your business expertise...
This means that you will be seen five times in the yellow pages... Coz your wide variety of customers can use specific keywords to be more profound on the result pages they want to patronize; that's why you will be entitled for five biz categories of your choice base on our available list to be more specific in your expertise…
* With priority placement and with the customer that you’ll be getting, I’m sure it will paid back by the clients that will be purchasing your services.
*One of the best things with this offer is that even if you decided to remove your listing after 1 year of billing, it doesn’t mean that we will totally remove your listing in our directory but instead, as our way of saying “Thank you” for choosing SP.com, we will be keeping your listing in our courtesy section. So anytime these potential customers will search for your type of category online in your area, your listing will still come up as a search in our Basic Listing and that time it’s free of charge.
* This is the best time for you to promote your business. Because we have different stages of promoting your business and sp.com is the best way for that.
* This is the secret of true wealth for your biz. Sp.com will help your business grow on line. Customers will see you, meet you, call you and do biz with you.
* You have a business so let everybody knows it. Sp.com we know everywhere here
* I’m pretty much confident before you pay us on the due date. You can generate more potential clients/customers that will not pay only for these ads. But it will pay for your other expenses as well like utilities, bills etc.
* Well make sure that you and these customers well meet halfway. It may sounds good but I want you to feel it. Experience it and witness for yourself the increase profit, benefits you’ll be getting out of this advertisement. Float like a butterfly fell like a king on your niche.
* This ads will lead you, guide you and save your dying biz during a stiff competition and during recession times. Well help you make sure that you are the king of your territory and industry we’ll help you also, fire your competitors who’s on the basic listing.

Increase Sales Performance in Call Center

Team Jayson Sales Gospel 28 July 2009

Man knows the capacity of a great sp.com salesman; knows the strength and weakness accurate analysis. And always focus on solution meeting personal services and merchandise of the customer. Total customer satisfaction, Sacrifice our own convenience to give convenience to customer when pitching and always ask self to help business every time agent makes a call. Other agent’s goes ahead and other stand still even lower its previous Achievement because on how they deliver the presentation and rebuttals.

More forward even the progress is slow decision (promptly) opposite procrastination over timidity. Opinion is the cheapest commodities on earth you but have brain and mind use it when pitching. Take risk and never entertain ridicule be the mastermind and with a positive mental attitude that recognize no Failure (leads, customer objection, excuses). Organize planning philosophy and transmute into physical reality.

Like by the end of this cut off I will hit extra 30,000 pesos aside from my basic pay. Then maintain and exceed it over and over again. The most exciting part is the process its how you emphasize out of the box presentation and rebuttals. Faith and courage to make it happen very great courage in accumulation of wealth or freedom plan and demand these things.
Persistence the sustain effort to induce faith power of will made and irresistible great result. As fire small heat creates small fire, great fire and desire obtain great heat.State of mind always be cultivated. And definiteness of purpose self reliance can be auto suggestion. Never depend on what the company or government can do from you. Offer what you can do. As you think and grow Rich not think and grow poor. Poor minds always seek for easy things, But hard work and constant study of development brings abundance.
Definiteness of plan and accurate plans. How can I improve myself? A Better education for my family? A good house for my family? Good health for my family that I can afford if they got hospitalized? A good lawyer in case unfair people took my family's rights? Building Fund for my Church? I can’t provide it if I do it when I perform a lousy and easy job. And always depend on others.
Cooperation and sympathy and understanding habit persistence is a direct result of effective habit. Fear of criticism and live your own life don’t fear it correct that mistakeand don’t destroy this dream to achieve. Start hanging out with great thinkers and top sellers. Start to create world recognition and start to convert dream into reality.


Master difficulty a mystical difficulty laid out a plan like to accumulate 1m pesos in the next 5years as a capacity of a salesman. Power of the mastermind start empowering people and intelligently direct Knowledge and coordination of the people in perfect harmony and game plan. Power is the retention of wealth after earning it. Source of knowledge infinite intelligence and organize knowledge with a definite plan of action. Experiment and research.

Creative imagination must always be used. Let’s examine what constitute high sale and commission right knowledge, discipline and mastermind of the customer (Hard work, Study and Extra time). Snappy and Extra sacrifice and effort. No sacrifice means no challenge and no Effort as to no Good Result and Improvement.

Also to surrounds themselves with cooperative alliance with QA, Trainers, coach and management team with a cooperative alliance. Third mind is the imaginary of great men’s like greatest salesmen of history. Some brains and more efficient than others but a group of brain give more power than 1. A group of rebuttals and presentation becomes to
Every member of the group. Like teamwork for every member of Team Jayson on developing and implementing game plan strategies, presentation and rebuttals.
Henry ford came from the group before in life of ignorance, illiteracy, Poverty wonders how man became wealthy that way. After 25 years he became the great salesmen in the world of motor industry. He surrounds himself with great thinkers like Burbank’s and has an Imaginary great character like technical men, specialize man, educated man. Like Warren Buffet shares vision and sympathy also plays table tennis with Bill Gates. Donald Trump can’t beat Robert kiyosake in writing a best selling financial book then he do join Robert and they always hang out and combine force to create a best selling book, activity and organization of merchandise.

I am a wizard over adversity and I always find a way...so that I will cherish the simplicity of true strength. Good and Bad Leads are given, system down is given, unfair people are always given but as a wizard I always find a way.

I think this principle and way may help all of you succeed in sp.com program. Because you all guys already know the program and this will serve as an extra supplement to nourish your selling spirit. At this point of time we need to hit our goal and exceed, because we already found and do things that doesn’t work before.


Summary of Reference/ Book: Napoleon Hill’s Best Selling Audio/Books “Think and Grow Rich”
T Harv Eker: “Millionaires Mind” & Interview with Robert Kiyosake-World’s Best Selling Financial Author