I was working in a call center or Business Process Outsourcing industry for the past 8 years for now. Mostly dealing with US and Canada crucial financial, consumer, sales/businesses. And its good to hear clients were calling because of excellent service.
And you seldom hear that call, because most people called because they need something. And that something can be a question, follow up the worst is complaint. Even furtune500 company with great system can't escape that scenario or reality.
As you know customer service is all about solving problems. Aside from that making your clients happy because you satisfy their practical and personal needs. A happy customer can trigger multiple deals. Even good referrals that you can't close or sold yourself.
And based on experience a dissatisfied customer can cause company loss. Cut trust, potentials or long lasting business relationship. Even a lot of cancellation of accounts nor bad mouth the company itself. See this video sample of Lexington Law. On how it can help you repair your credit reports and many others. Credit reports are very important it will build or break you.
Of course who likes to do business with a company or person in the mountain of debt? Nor person with bad credit score? But without the right tools its very difficult to track down bad elements such as fraud. Even false or dummy promises. Building good credit even credit reputation repair takes time, laws, records and meticulous communication.
So if you need a problem on Factors that affect your credits scope, credit bureaus, negative dispute or credit repair. Then you may check out Lexington Law. So is there anything type of call you receive like this? Let me know then.