Call center in the Philippines is a billion dollar industry no doubt it functions 24/7. The culture is totally different at first i was in culture shock. That this folks makes Makati, Ortigas and Taguig life western style with incredible western or new yorker accents with stylish outfit. It all started when I enter this industry in 2005 as a trainee and i failed the 2 weeks training of american accent in Infonxx at RCBC Tower Makati. Believe me, I got a bad native illongo accent and poor grammar.
As i go along i understand that whether you were inbound, outbound, tech support or IT. You need to hit your goal or similar to Red Dot Culture on guns or sniper cross target. Your KPI or Key Performance Indicator is the measurement on how you perform well on your job. In business its like your net profit on how you perform your niche and your chosen endeavor. In life its how you live based on your result and character along circumstances.
After that fresh from college graduation, Oneglobal change the way I think for a year and 3mos stay in the company. The value ownership that I will carry along the way until now. That companies doesn't really care about what you feel they just care on what you really can contribute. Remembering this Owners and Managers Message You're not here not to make friends, chit chat, waste company resources or to ask for charity" I just understand that when you need to socialize you go to fb or tweets, school to study, church to worship, gimmicks to have fun, championship to win, work to work. So business is purely work and fun.
In short ownership that you don't want to loose your own business -so be an asset not liability to anyone. It wasn't all romantic then i got fired and the manager who fired me was shocked to see me fired but smiling. But still after that, I still like and love what i'm doing best pitching, rebutting, closing owners and making deal with businesses.
Then comes Pacific Hub who thought me leadership for 5 years it was a good adventure aside from books. Because the ownership values i learned doors will opened like CCAP attending its various events make you value your significance as an asset of every organization you are actively part of. Since i shared my blessings to my team and other company by making scripts for other call center, sharing tips to this blog and do business consultancy, connects/sold database, projects to other different companies and group buying sites like winila to awesome. I now learn how to hire, fire and promote a friend. Remembering this nemesis, As a friend or family i like you but i need to let you go otherwise other competitors will laugh at us because our value is very low.
Because of asskissing, politics, hierarchy, trash, junk or friendship we tolerate as a slow boat to success. Understanding that best ideas and skills have to win other wise good people doesn't stay. Realizing this statements our work will play the large part of our life and we need to take it to seriously and it it will take our family's future so serious as well. Because outbound is a very serious business you cannot be the cream of the crop if you do it half heartedly. Numbers speaks louder than its appearance-applause.
Since i take it to seriously i won some contest and it will lead to another contest and projects. I win infosec topic about information on call center and corporate espionage in f1 motorsports. Trabaho.ph funniest job interview blog. That will lead to further winning, exclusive invitation, club network expansion and speaking engagements.
So it really pays what investment, education or deposit you made. That is the answer to most of my colleges question why invest in overtime, do other work or seminar if they won't pay you worst you pay for its? In every organization genuine people see someone that has a value. Of what can be accomplish of doing the extra mile because the majority doesn't enter the first mile. Just like the lifestyle of world champion do its always hardcore basics.
Because you cannot be a blessings to other without; if your not helping/making them or yourself grow. Your adding yourself a worth and its very rewarding my basic is times 5 a year ago. I was declined by this big call center company's entry agent level like convergys, rainmaker, sykes, teleperformance, accenture 6-7 years ago. But now 3 of them offers me TL and Managerial post for a tempting 50k and i have to say i'm temporary unavailable. You need to find value and prioritize what truly important and significant.
Its ok to be fired or failed and be discriminated first because along the way you learn to understand. Because whatever you sell like wisdom, bad or good courage theirs always a buyer. Just do whatever your best great-work but it will break or degrade your heart first and God will do the rest. Will reward and penalize your labor because you always get what you truly deserve. Now Call Center in the Philippines is fast growing make your always meet your KPI target.
Be alert and stay focus on Target maintain the "Red Eye Culture".Call Center and BPO culture synonymous to “Red Dot Culture.” Red dot culture is derived from the impression a laser pointer or laser gun sight makes, and has the qualities of focused, efficient and hitting targets. I would bet my last ounce of courage to an excellent 007agent who push hard to do its excellent job well than a mid or soso executive.