Call center in the Philippines is a billion dollar industry no doubt it functions 24/7. The culture is totally different at first i was in culture shock. That this folks makes Makati, Ortigas and Taguig life western style with incredible western or new yorker accents with stylish outfit. It all started when I enter this industry in 2005 as a trainee and i failed the 2 weeks training of american accent in Infonxx at RCBC Tower Makati. Believe me, I got a bad native illongo accent and poor grammar.
As i go along i understand that whether you were inbound, outbound, tech support or IT. You need to hit your goal or similar to Red Dot Culture on guns or sniper cross target. Your KPI or Key Performance Indicator is the measurement on how you perform well on your job. In business its like your net profit on how you perform your niche and your chosen endeavor. In life its how you live based on your result and character along circumstances.
